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Frequently Asked Questions

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When will my order be shipped?

We make every effort to ship all orders on the same business day of your purchase. If your order misses our pickup truck for the day, or orders placed on weekends or public holidays then your order will be shipped on the following business day.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email for your order. It may take a few hours, sometimes 24 hours to show any kind of an update on the tracking link. You can use this information to track your order/s by clicking on the tracking link in your email. Alternatively, you can track your order through this link Track My Order, you will need to enter some details so the system can identify and track your order for you.

What is your delivery timeframe?

Fortunately, we have one of the fastest dispatch centres in Australia, meaning as soon as your order is placed – it is picked and packed by our dispatch team and passed onto our couriers. In most states, you should receive your order within 1-4 business days, however remote areas may take between 3-6 business days. Shipping times can vary depending on which state you live in; please allow additional time to receive your order during peak trading periods. Delivery timeframes are quoted in business days by our couriers and are a guide only.

VIC: 1-2 business days
NSW: 1-2 business days
ACT: 1-3 business days
QLD: 3-4 business days
SA: 3-4 business days
TAS: 4-5 business days
NT: 5-6 business days
WA: 5-6 business days

I received an email saying my order has been delivered but I haven’t received it

All parcels are shipped with a “Leave in a safe place” delivery service, so if you are not home at the time of delivery, for your convenience, your parcel will be left in a safe and secure place if deemed safe to do so by the delivery driver. Should the driver feel that it is not safe to leave your delivery on your premises, you will be left a calling card and your parcel will be taken to your local Australia Post office. This information will also show on your tracking information if it was taken to your LPO.

If your tracking does not say your item has been taken to the post office, some places to check are around the front of your home – especially behind bins / pot plants / fences and pillars. If there is still no sign of your parcel, please also check in with members of your household in case your delivery has been taken your delivery inside. 

If there is still no sign of your order, please don’t panic – our customer support team will see to this and make sure your order is located and delivered. Please contact us here.