Australia Post has experienced record volume, greater than the Cyber Week sales of peak season 2019, without the benefits of the 6+ month planning activity that precedes the period. You may have experienced delays with the Australia Post service. In a recent client engagement call, Australia Post provided the below updates on the current network status:
The factors leading to the delays that our customers are experiencing:
- Productivity across Australia Post network is down 25%, due to COVID-19 measures and cleanliness programs (social distancing, single person loose trailer unloads, etc). Additional measures would be implemented as of today, the major one would be temperature checks on staff.
- Parcel volumes have surpassed last year's Cyber sales volumes. This increase was not expected and usually AusPost has 6 months to plan for a peak.
- Increase in returns due to workplace delivery address not being updated to home.
- Domestic air freight capacity has been severely restricted and the same trend across all domestic routes
We seek your understanding and tolerance of these delays with the Australia Post service as we all work together through these unique challenges faced by the eCommerce boom that have resulted from the unprecedented market conditions brought on by Covid-19 responses. Our customer service team are experiencing high volumes of enquiries and are working overtime to provide timely responses, however we are experiencing delays in responses from Australia Post. We completely understand your frustration, but we ask that you consider an increased tolerance towards your wine deliveries and enquiries towards our team during this period.
For the latest information about delays and impacts please visit Australia Post